FAQ & POLICIES

FABRIC CUT SIZES 

​

Cross stitch pre-dyed cut sizes are approximate and can have some shrinking with the dyeing and serging process. Each fabric type responds differently so results may vary. All cross stitch fabrics raw edges are serged. If you need additional assistance in figuring out what size fabric to purchase or calculating your finished stitch size on a particular count fabric please don't hesitate to ask. We are here to help. 

​

​

​

​

​

​

​

 

 

​

GENERAL

​

How long will it take for my order to ship?

​

Ready-to-Ship items are items that are in stock and ready to ship.

Available-to-Order are items that may or may not be currently available in stock but are available to purchase. 

Made-to-Order items are special orders that are dyed or created after an order is placed. Production time will vary based on the type and brand of item ordered. Most hand-dyed fabrics can take an average of 3-6 weeks to ship however can take up to 12 weeks depending on availability, volume of orders, holiday and office schedules. 

​

Where are HLC Fabrics product made?

​

All of HLC Fabrics products are created in the United States. 

​

Pricing

​

Prices and shipping rates are subject to change without prior notice. Orders, invoices and quotes are in U.S. dollars and must be paid with U.S. currency. Foreign currency cannot be accepted. A deposit may be required for retail orders over $200 and wholesale orders over $500. Custom designs or orders will be quoted out on a case by case basis. 

​

Payment Options

​

HLC Fabrics accepts a variety of payment options: Cash, Check, Credit Card and PayPal. We accept most credit cards (Visa, MasterCard, American Express and Discover). At this time we are still accepting PayPal however with the increase in fraudulent claims we may be forced to discontinue or limit this payment method to approved customers only.  If a customer opens a PayPal dispute for an order we will no longer accept PayPal as a form of payment from that customer in the future. In addition, we will review the actions taken prior to such dispute and reserve the right to refuse any service in the future.

 

Hand dyed fabrics as well as other items on our website are made to order and can take several weeks to produce and or ship. Depending on order volume and our schedule orders can take up to 12 weeks to process. If an items is anticipated to take longer due to a backordered item you will be contacted.

​

Terms

​

Retail and wholesale orders must be pre-paid prior to shipping. Net 30 terms are available on a limited basis upon approval only. Please contact us if you are requesting wholesale pricing. Not all items listed are our website are available for wholesale at this time. HLC Fabrics retains the right to refuse service to any customer and will only do so if warranted. 

​

Net 30

​

To be considered for Net 30 terms, you may be required to have a retail store front or qualifying website and meet our wholesale requirements. You may be asked to provide a current copy of store lease, resale and business licenses.  You may also be required to submit to current and comprehensive references. Such references must include address, telephone numbers and  contact names. A finance charge of 2% per month will be charged on a monthly basis until the balance is paid in full.  Net 30 terms will only be extended to accounts that have prudent business practices. Any Net 30 account that does not strictly adhere to the requirements will be restored to pre-payment terms. Net 30 terms are only extended to domestic accounts.

 

Minimum Ordering Requirements

​

Customer service is very important to us. In order to better help serve our retail and wholesale customers, we have no minimum order requirements at this time.

​

Custom Orders

​

Custom orders will be accepted on a case by case basis and with HLC Fabrics owner approval. Custom designs or orders will require a 50% deposit before fulfillment commences.

​

Return Policy  

 

Returns and exchanges are accepted with HLC Fabrics owner approval only. Transit damage claims should be made directly to the carrier and HLC Fabrics. Shipments that are returned to HLC Fabrics due, but not limited to, refusal of deliver, return to sender, deemed undeliverable by carrier, etc., by no fault of HLC Fabrics, the customer will be assessed a 10% restocking fee and will forfeit any paid shipping, handling.  Discrepancies on any shipment must be reported to HLC Fabrics within 3 days of arrival. Corrections made to an invoice, without prior notification and approval, is not permissible. Any Net 30 Terms will be forfeited in these circumstances. All approved returns, exchanges and refunds must be received in their original condition when shipping from HLC Fabrics unless otherwise authorized by the owner of HLC Fabrics. 

 

Exchanges, Returns & Refunds

 

Authorization must be given by the owner of HLC Fabrics before any goods are return and/or exchanged. A 10% restocking fee may be assessed on approved returns or exchanges. Customer will be responsible for return shipping unless otherwise notified. HLC Fabrics retains the right to refuse a return, exchange or refund for any reason. If there is suspicion of dishonest claims, multiple damage or missing delivery or repeated complaint we have to right to refuse service to any such customer. 

​

​

SHIPPING

​

Domestic Shipping

 

Orders are primarily shipped via U.S.P.S. (Priority, First Class mail or Air Parcel post). Alternative shipping methods may be utilized at the discretion of HLC Fabrics or by specific request of the customer. It is our policy to evaluate each order and if there is a better delivery solution, possibly with a lower cost or no cost to the customer we will attempt to arrange this method. If there is a difference results in a negative balance on the customers account, the customer will have the option keeping a credit on their account or receiving a refund. Shipping costs may vary. If you have an issue with a shipment please contact us within 72 hours of delivery. 

 

International Shipping 

 

International orders are subject to the same terms as our Domestic Shipping Policy with some exceptions. Customs duties and other fees associated with international shipping is the responsibility of the buyer. Such duties and fees are not included in purchased price, shipping or handling costs billed by HLC Fabrics.

​

Minimum Order Requirements for Shipping

​

Customer service is very important to us. In order to better help serve our customers, we have no minimums at this time. 

​

Damaged or Missing Shipments

 

Missing or damaged shipments resulting in damaged product must be reported to HLC Fabrics within 3 days of arrival. Claims will not be accepted after this period without prior HLC Fabrics owner authorization. In the case of a missing delivery, the buyer is responsible to file an official carrier missing package claim report due to revised carrier policies, carrier delivery errors, and theft. We are happy to assist in delivery recovery, if possible. In the case of a damaged shipment, you must save the damaged shipping packaging, all packaging material and the damaged goods for inspection by the carrier and/or HLC Fabrics. It's advised to send photographs of the damaged packaging and product to HLC Fabrics for review. All documentation will be reviewed by HLC Fabrics and you will be contacted with a resolution decision.

​

​

COMMON HAND-DYED PRODUCT QUESTIONS

​

Is there a difference between dye lots?

 

Yes. Dye lots can vary due to many factors. Weather, time of year, dyers techniques, brand and type fabrics used, brand dyes used etc. Though not always necessary, if possible, it is recommended to purchase enough product for your project or any companion pieces at the same time to avoid potential dye lot issues.

​

What is the difference between dye lots with HLC Fabrics Signature Collections?

 

Dye lots may vary for many reasons, some factors are beyond a dyers control. This may occur due to fabric types, weather, collection, technique etc. However, with our unique dye process, techniques and quality control standards this is rarely an issue. Due to these strict processes our colors are fairly consistent but may vary slightly.

​

How should I handle hand-dyed products and should my final project be washed?

 

We recommend that you treat your fabric with care when handling so washing will not be necessary. Treat your project with care, wash your hands prior to handling your project, remove it from the frame when not actively working on your project, don't leave it in prolonged sunlight, etc. This applies to any textile and not just hand-dyed products. Remember when different blending manufacturer and dyers products (fabric, threads, etc.) that some may have previous been washed and some may not have been. Some projects like quilts, it's best to pre-wash unwashed items so that your finished project will not have noticeable uneven shrinking. If you must wash your project, soak and hand washing in cold water. If a soap is necessary, we only recommend with a delicate textile detergent made exclusively for hand-dyed fabrics. If you do not already have some in your stash, we sell it on our website. Use the soap sparingly and rinse well, as excessive detergent left in your project can cause discoloration over time. 

​

Are any hand-dyed fabrics washable and colorfast?

 

It all depends on the dyer, their dye process and the products used. If this is a concern to you, it's best to verify a fabric is washable or colorfast prior to purchasing. We recommend that you treat your fabric with care when handling so washing will not be necessary. We advise washing fabrics carefully and according to individual dyers instructions. 

​

Are HLC Fabrics Signature Collections washable and colorfast?

 

For the most part, yes! We have been dyeing for a very long time and have done extensive research and testing so our products are washable and colorfast. We recommend that you treat your fabric with care when handling so washing will not be necessary. We advise washing fabrics carefully and according to individual dyers instructions. 

​

What are the different HLC Fabrics Signature Collections?

​

Atlas ...to be announced.

Coffee House are mostly neutral in color with unique mottling effects. 

Color Blooms are a variation of colors that are uniquely mottled together to create a "blooming" effect.

Design Specific are colors that are dyed for a specific chart or pattern. 

Duets are fabrics dyed half in one color and the other half is dyed with a secondary color. These are either dyed "long" (landscape) or "short" (portrait). 

Holiday are traditional holiday themed colors, however they are not exclusive to use with holiday projects. 

Canvas Blossoms are needlepoint canvas backgrounds. We are the first in the industry to develop these backgrounds. Our canvas continues to be unique in the industry and are not digitally printed. 

Jewel Collection are colors that represent different jewels, gems and stones. Dye techniques vary in this collection with some having little to no mottling while others have heavy mottling. Jewels are available mainly on linen fabrics only. 

Passport ...to be announced.

Seaside are a blend of colors with seaside inspiration. This collection created In Loving Memory of Billie Jo Stimmel, Kristy's mother. 

Serendipity are typically unique or one-of-a-kind colors which may or may not be able to be duplicated. 

Shimmers are soft in color with little to no mottling dyed on opalescent fabric. 

Skyline ....to be announced.

Specialty are dyed in a specific pattern to achieve a particular effect. These are either dyed "long" (landscape) or "short" (portrait). 

Starlights are colors dyed specifically dyed on metallic or opalescent fabric.

Whispers are soft in color, mostly solid with little to no mottling. 

​

What needlework fabrics does HLCF dye?

​

HLCF dyes fabric from the following manufacturers: Zweigart (linen, evenweave, aida, hardanger and canvas), Wichelt (Jobelan), Graziano (linen).

​

What thread count needlework fabrics does HLCF dye?

​

HLCF dyes needlework fabric in the following counts: 6, 7, 11, 14, 16, 18, 22, 25, 28, 32, 36 & 40.  

​

What size cuts does HLCF offer for needlework fabric?

​

We offer a variety of cuts for needlework fabric. We typically dye and sell "fat" cuts versus the standard "skinny" cut. Sizes listed are "pre-dyed" cut sizes and some shrinking does occur during the hand-dyeing process. This does not typically affect the fabrics thread count. Please plan accordingly when planning your project. The most common being Fat 1/8, Fat 1/4 , Fat 1/2, Door Jammer, Ornament, Custom Cut and more. Manufacturer's fabrics are available in different widths ranging from 40" to 72" wide so cut sizes may vary.  If there is a particular fabric you need for a project and you do not see it listed let us know. We may have it in stock or we may be able to order it for you.

​

Do you serge your needlework fabric?

​

Yes, we serge most needlework fabrics (linen, evenweave, aida and hardanger fabrics will always be serged). Punch Needle, Needlepoint Canvas, and Embroidery fabrics do not come serged. You are welcome to send us a request if there is something in particular you need serged prior to shipping. 

​

What hand-dyed fabrics does HLCF dye?​

​

We carry a wide range of fabrics for needlework, quilting, drafting, home decor and more. See below:

​

Cross Stitch: Aida (6, 7, 11, 14, 16, 18, & 22ct), Evenweave (20, 25, 28 & 32ct), Linen (18, 25, 28, 32, 36 & 40ct)

Hardanger: Hardanger (22 & 25ct)

Embroidery: Kona, Muslin, Cotton

Punch Needle: Weaver's Cloth

Needlepoint:  Mono Deluxe (18ct)

Quilting: Kona, Muslin, Cotton

Crafting: Flannel, Muslin ,Chenille, Cotton, Linen and whatever may suit our fancy at the time.

Home Decor: Home Decor Cottons (cuts from 45" & 55" wide cloth)

​

If there is a particular fabric you need for a project and you do not see it listed let us know. We may have it in stock or we may be able to order it for you.

​

What size quilters cuts does HLCF offer for quilting fabric?

​

We offer Quilter's Fat Eights, Fat Quarters, Yard, Whole Cloth and Wide Quilt Backings.​ Our quilt fabrics are pre-washed and some shrinking does occur during the dyeing process. As will any natural fabric some additional shrinking may still occur. Please plan accordingly when planning your project. 

​

​

STASHUNLOAD (StashUnload.com)

​

What is StashUnload?
 

StashUnload listings are previously-owned needlework (and other hobby) items on consignment resale with StashUnload.com and/or HLC Fabrics. Inventory is ever-changing and dependent on our consignors (vendors) and their current items for sale. Prices may be set by the owner of the item. Online availability may vary as items are available online as well as in store. Sales are on a first come first serve.
 
We accept and sell a variety of items such as charts, fabric, threads, embellishments, finished projects, tools, and accessories. Some other hobby items may be listed; however, the majority of listings are needlework related. StashUnload.com is owned and operated by HLC Fabrics.

 

How do I know the condition of a StashUnload product I'm interested in purchasing?

Listing Description - Each item will have at least one picture and a description with available details on the condition of the product and what is included in the listing. LNS price tags or stickers may be present and may or may not be considered when determining item condition. Removed price tags and stickers may leave a slight marking. 

Excellent - Like new condition. Previously purchased and the item has not been used. There should be little to no marks or flaws.
Good - Gently used condition. Previously purchased and typically used. There can be minor marks or flaws.
Fair - Used. Previously purchased and used. There can be marks, creases, scratches etc. The item is cosmetically not new looking but the item is still usable as intended. 
Limited Edition - The item was in limited production and likely cannot be reordered as a new product. 
OOP - These are Out-of-Print or Out-of-Production items. 
Rare - These are difficult to find items that are either in high demand, OOPs, discontinued fabrics, or products from a company no longer in business.

Reclaimed -  Items that are refurbished or upcycled. 
WIP - These are partially completed needlework projects. 
Completed - These are completed needlework projects. They may or may not be framed or finished. 

​

What is the difference between Vendor, Consignor, Consignee, and Selling Agent?

 

Vendors - The consignors of products being sold on StashUnload.
Consignor - The owner of the items being consigned or sold.
Consignee - The buyer of the consigned items. 
Selling Agent - The Selling Agent is the person or company handling a purchase or transaction on behalf of the Consignor.

How do I get paid?

 

After your item sells and payment is confirmed we will credit your account with the funds due to you. This typically happens quarterly or bi-annually. You can utilize your funds in one of two ways, store credit or no-fee electronic payment. Electronic payments are sent quarterly or bi-annually unless otherwise arranged. 

How is pricing determined for an item?

​

StashUnload (HLC Fabrics) does not always price the items listed for sale unless requested. Pricing may be set by the Consignor/Vendor and/or HLC Fabrics/StashUnload. You are always welcome to offer a price other than listed and we will pass your offer to the Vendor. There is no guarantee the Vendor will accept your offer. HLC Fabrics/StashUnload reserves the right to advertise or run sales to promote listings. 

 

I’d like to list my items for sale. How do I become a Vendor?

You can Apply to be a Vendor. We will review your application. Vendor approval depends on several factors such as our current stock levels, the items you have available for consignment, the condition of your products, and the demand for particular items. 

 

How long are my items available on the website?

 

Your items will be available on the website for at least six months. After the initial listing period, any unsold items can be reviewed and re-listed if mutually agreed upon.  Unsold items will be returned to the Vendor at the Vendor's expense. A complete accounting will be processed prior to return of products and any funds owed to the Vendor will be credited to the Vendor's account after delivery confirmation is received and accepted by StashUnload.com.  

 

What does the Premium Plan cover?

The Consignment Fee is a flat rate. No hidden costs. We handle the full listing, storage, and sale transaction of each product for you. You don't have to hassle with photographing, listing, hosting, promotion, maintenance, website expenses, payments, shipping, or any of those stressful and time-consuming tasks. We catalog your items and list them by the department. You will also get a Vendor link to a page featuring ONLY your consigned items. To get better sales it is recommended that you share your link for greater exposure.

 

What is the difference between the Standard and Premium plans offered?

Standard Plan - You photograph and ship the items. We handle the rest. 

Premium Plan - You mail the items to us and we handle everything else.   

What does it cost to sell on StashUnload?

Standard Plan - The commission fee for the Standard Plan is 15% + merchant fees. This includes listing, hosting, promoting, and maintenance. All you need to do is provide pictures and ship items to the buyer when they sell.
 
Premium Plan - The commission fee for the Premium Plan is 30% + merchant fees. This is a full-service plan and includes photographing, listing, hosting, promotion, maintenance, storage, and shipping to buyer. There are no hidden fees, no listing or re-listing cost per item.  

​

If you still have questions that were not addressed, please contact us and we will be happy to help. 

​

Consignor/Vendors are ultimately responsible for authenticity of product. By listing with StashUnload (HLC Fabrics) Consignor/Vendor attests they are the rightful owner or authorized seller of the products they request to be listed. 

 

 

***No refunds. All Last Chance, S.C.R.A.P.S., and StashUnload sales are final.***

​

​

These are some of the most frequently asked questions. If you have any other inquiries, please feel free to let us know. 

This notification supersedes all previously printed material.  

 

​